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| Qualifications |
Diploma in Call Centre Management
Course Structure
Credit Value |
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| Compulsory | ||
1.0 |
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1.0 |
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| Optional - choose 1 from | ||
1.0 |
||
| Management Strategy and Leadership | 1.0 |
|
Call Centre Management Credit Value: 1.0
- Business Planning
- Technology
- Recruitment
- Training
- Measuring and Managing Performance
- Coaching
- Motivation
- Communication
- Quality
- Ergonomics
- Outbound Telemarketing
- Managing Change
Marketing Financial Services - Credit Value: 1.0
- The Role of Marketing
- Understanding Customers
- Managing Marketing
- Marketing Mix Decisions
- Bankers as Retailers
- Service Quality
- International Marketing
- Branding
- The Internet and Technology
Managing People - Credit Value: 1.0
- Organisations
- Management Skills
- Communication
- Leadership
- Project Planning
- Meetings
- Human Resource Development and Training
- Human Resource Management
Management Strategy and Leadership - Credit Value 1.0
- The Organisation and the Manager
- Managing Individuals and Teams
- Leadership
- Themes in Management
- The Strategic Management Process
- Organisational Mission and Objectives
- Strategic Change
- Strategic Analysis
- Strategic Choice
