Diploma in Call Centre Management

The Diploma in Call Centre Management is designed to for those who wish to aspire into a leadership or management role within a Call and Contact Centre Environment. The qualification focuses on Management techniques and strategies in a Call Centre combined with a focus on the Marketing of Financial Services.

The qualification also provides options on the important elements of People Management and/or Management Strategy and Leadership. The qualification will allow participants to develop their knowledge and understanding of the key management strategies and techniques that apply to the Call Centre Environment.

This qualification provides three credits towards the Chartered Banker programme.

The CIOBS Academy provide an extensive range of study support to students undertaking this qualification. To see how the Academy can assist you in achieving your goal, just click here.