Diploma in Call Centre Management

How to enrol

Candidates enrol for the Specialised Diploma Programmes on a subject basis. Candidates should complete a subject enrolment form and return it to the Institute Office accompanied by the appropriate fee. Subject enrolment forms are available for download in the download section or directly from the Institute Office.

Registration can be undertaken for a number of subjects at once or alternatively candidates can register subject by subject. Candidates undertaking registration for the first time must submit a form to the Institute but subsequent enrolments can be undertaken on-line in the My Qualifications section of this web site.

The subject enrolment fee covers the following:

• Distance learning workbooks
• Unlimited access to the Student Support Helpline
• Unlimited access to the student forums and on-line library
• Assignment marking
• One entry fee to the final subject examination
• One re-sit fee for the final subject examination
• The availability of a Personal Mentor
• The provision of an individual subject tutor
• Entry to one Introductory Course on initial enrolment.
• Entry to a subject revision course