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Overview of the course. Entry Qualifications for the course. Coursee Structure. The rules and regulations for the course. The course syllabus. How to enrol for the course. Doenloads applicable to the course.

Qualifications

Diploma in Call Centre Management

Downloads

The following files are available for download in association with the Diploma in Call Centre Management Qualification.

Course Information
Description
Qualifications Prospectus For information about all courses please download the Qualifications Prospectus.
Brochure The includes the handbook for the Diploma in Call Centre Management Qualification.
Application Form The application form for the Diploma in Call Centre Management course.
Introductory Course Dates The 2007 calendar for Introductory courses
Newsletter The January Chartered Banker newsletter has now been published. This also has information relevant to the Specialised Diploma's
Subject Assignments
Assignment 1

Assignment 2
(where applicable)

Management Strategy and Leadership
Call Centre Management