Certificate in Sales and Service

Rules and Regulations

Assessment

Final Examination

Examinations are of two hours' duration and are held in various examination centres at specified times each week. The examination consists of 100 multiple choice questions and are examined using an on-line testing system with instant results.

Results

Examination results are issued on the day of the examination and graded as follows:

 

Prizes

A prize for each subject will be awarded on the basis of the highest mark achieved in each individual subject during an academic year. Only examinations being taken at the first attempt will be considered for a prize. The academic year starts in August and runs through to the end of June in the following year. Prizes will normally be awarded at the annual graduation ceremony in October.

Examination Entry

Examinations can be booked by logging onto the member's area of the CIOBS website (www.ciobs.org.uk). Examinations bookings are available from 2 weeks to 5 weeks in advance. Alternatively candidates can book by phoning 0131 473 7777 during office hours. Please ensure that you have your Membership Number available before phoning.

Please note that the cost of your first examination entry is included in the enrolment fee.

Mock Examinations

Mock examinations are available for each of the Diploma/ Certificate subjects. These are designed to allow candidates to test themselves prior to sitting the exams. Each test consists of 25 questions and candidates are allowed 30 minutes to answer these. Once completed and submitted for marking candidates are given the opportunity to review incorrect answers. The mock examination structure is identical to the actual exam and so also serves to familiarise candidates with these procedures.

General Administration

Introduction

It is important that the administrative requirements associated with the course are complied with in order to ensure its smooth running, and to contribute to the Institute's aim of delivering a high quality level of service.

The following requirements apply.

Registration and Enrolment

Students are required to enrol for each subject they wish to study. Students should complete the subject enrolment form and return it to the Institute accompanied by the appropriate fee which will be detailed on the form. Subsequent enrolments can be made online by visiting the CIOBS website, alternatively an application form may be requested from the CIOBS office .

When students first enrol for the course they will receive a course information pack, covering study and examination techniques. Students will also be entitled to attend one introductory course.

It is recommended that students should apply for a maximum of 3 subjects at any one time.

Student Membership

All students must be members of the Chartered Institute of Bankers in Scotland. The annual fee for student membership entitles the student to receive the Scottish Banker magazine and to attend District Centre meetings.

Student membership fees are paid in addition to any course registration, enrolment and book fees.

Changes of circumstances

Students must inform the Institute in writing of any change in circumstances such as change in branch/department, name change due to marriage or by Deed Poll etc.

Re-sits

Students who fail to pass an examination will be required to wait five working days before they can book another examination.

Please note that a re-sit fee is payable.

Time Limit

There is no time limit for the completion of the Diploma in Financial Services or for any of the Certificates. However, students must attempt the exam within two years of registration.