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Overview of the course. Entry Qualifications for the course. Coursee Structure. The rules and regulations for the course. The course syllabus. How to enrol for the course. Downloads applicable to the course.

Qualifications

Certificate in Call Centre Operations

Course Structure

The Certificate in Call Centre Operations offers the following subject units:

  • Introduction to Financial Services (Compulsory)
  • Call Centre Operations (Compulsory)

One from

  • Sales and Service
  • Team Development
  • Introduction to Marketing