Certificate in Call Centre Operations

The Certificate in Call Centre Operations is aimed at anyone who wishes to develop their knowledge and understanding of Telephone Banking, Call Centre Operations and the Financial Services Industry. The qualification is designed to give candidates an understanding of Direct Banking Operations in the Financial Services Sector.

Candidates must complete three subjects from the menu including the two compulsory units of Introduction to Financial Services and Call Centre Operations. Candidates can select subjects from the menu to meet their current job needs or future career aspirations. The Certificate is available to candidates employed within the Financial Services sector and to candidates who are thinking of a career in the sector.

The Certificate in Call Centre Operations is a self-study course which is focused on distance learning workbooks supported by the Academy team who provide mentoring services, introductory courses, telephone helpline and e-mail support.

The Certificate is assessed by final examination consisting of 100 multiple choice questions and candidates must score 60% or above to pass. All the examinations are available on our on-line assessment system offering regular testing with instant results throughout the UK. As part of the support package for students the Institute offers an on-line mock examination site where students can test their knowledge of a subject and receive feedback of their performance before taking the final examination.

On completion of the Certificate in Call Centre Operations candidates can progress to the Chartered Banker programme.

The Certificate in Call Centre Operations has been credit rated at Level 7 of the Scottish Credit and Qualifications Framework by the SQA and has a rating of 30 credit points.

The CIOBS Academy provide an extensive range of study support to students undertaking this qualification. To see how the Academy can assist you in achieving your goal, just click here.