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Overview of tuition services. The tuition services team. Support offered by tuition services. The tuition services team. Frequently asked questions about tuition services and support. The tuition services team. Downloads from tuition services.

Qualifications

General questions about studying. Questions about introductory courses. Questions about assignments. Questions about revision courses. Questions about examinations.

General

? What items should I have received on initial registration?

A All new students should receive the following items from CIOBS:

  • A letter acknowledging your registration for Distance Learning
  • An examination entry form*
  • A subject enrolment form
  • A calendar supplement
  • A copy of the latest Scottish Banker magazine
  • A direct debit mandate for future subscription payments
  • Personal Mentor letter
  • A Distance Learning Guide
  • Tutor contact details (Chartered Banker-based subject students only)
  • The textbook(s) for your chosen subject(s)

* If unavailable for downloading via the Downloads section of this site

? How long do I have to complete a subject?

A From the date of subject registration, you have two years in which to sit the examination for that subject, otherwise you will have to re-register. Students who register for any of the RQF subjects should be aware that the registration period only lasts for one year.

? I have had a few personal problems which have prevented me from fully applying myself to my studies. It seems unfair that I should be penalised by this rule when I am keen to continue - is there no leeway?

A Yes - in exceptional circumstances - please contact the Student Support Helpline on 0845 270 8833 to discuss your situation. If possible, a solution will be offered.

? Is there a workbook for each subject?

A Yes, the CIOBS publishes a distance learning workbook for every subject, which is included in the subject fee.